如何运作

A comfortable stay in a few simple steps.

选择

Choose your room and arrival and departure dates to see availability.

Review your booking and proceed to payment. Your booking updates after payment is confirmed.

Use your QR or PIN during the valid stay period. Manage room services in your account.

Find answers to your questions

Do I need an account?

Verify your phone with an SMS code. Use the same phone to access your bookings.

Which payment methods are available?

Available methods are shown at checkout. Contact the hotel for payment assistance.

How does the digital key work?

The key screen shows a QR or PIN. Access depends on the stay dates and lock synchronization.

Can I cancel my booking?

Use My bookings to cancel an eligible booking. Check your booking conditions for refund terms.

When can I check in and out?

Your dates appear in the booking details. Request an extension through your account.

Where can I get help?

Send a request through the help center or call the hotel administrator.